Your question, your information

What you share with us

When you send a question, we ask for your name, a phone number or email address, and your message. A booking records the session you choose, its date and time, and the contact details needed to confirm your visit. A guide request uses your first name and email address. Please leave medical records and payment card details out of messages; we do not need them to answer a question about the room.

How we use your information

We use these details to answer you, arrange visits, send confirmations and handle changes to appointments. If you request the First Visit Guide, we use your email address to deliver it. Membership and pack records help us keep track of billing and session credits. We do not sell your contact details or add you to marketing messages just because you asked a question.

Who can see it

Alex and Tessa can see the information needed to look after your visit. Our booking and form providers process information on the studio’s behalf, with access limited to running those services. Payment providers handle payment details when you make a purchase. We do not ask you to send a card number by email. We may also disclose records when required by law.

Website connections and retention

Our hosting provider may keep ordinary request logs, such as an IP address and the page requested. Google Fonts receives connection information when your browser loads the typefaces. Booking selections may be held in your browser for the confirmation page. We keep inquiries while answering them and resolving follow-up questions. Booking, pack and membership records stay while needed to manage your visits, settle disputes or meet recordkeeping obligations; afterward, we delete or anonymize them.

Your choices and questions

Ask to see, correct or delete your information at hello@emberlinelight.example. Tell us which email address or phone number you used so we can find the right record. We may ask you to verify that it is yours. If we need to retain part of a record, we will explain why. You can also call (555) 555-0167 to discuss a privacy question with Alex.